Kingston Vale Carpet Cleaners Service Terms and Conditions
These service terms and conditions set out the basis on which Kingston Vale Carpet Cleaners provides carpet, upholstery, rug and related cleaning services to residential and commercial customers. By making a booking, confirming an appointment, or allowing our technicians to commence work, you agree to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be clear, fair and practical, and they apply to all carpet cleaning services, stain treatment, deodorising, and any optional add-ons agreed in advance.
In these terms, references to “we”, “us” and “our” mean Kingston Vale Carpet Cleaners, and references to “you” or “the customer” mean the person, business or organisation requesting the service. The scope of each job will depend on the information supplied at the time of booking, the condition of the items to be cleaned, and any access, parking or safety limitations that may apply at the property. We may decline or amend a booking where the requested work is unsafe, impractical, or outside the service we can reasonably provide.
These terms apply to all standard carpet and fabric cleaning appointments, whether booked for a single room, multiple areas, or a larger property. They also apply to any quotation issued before the work begins, subject to inspection of the items and the premises. If a site inspection reveals factors that were not disclosed during booking, including heavy soiling, pet damage, hidden contamination, fabric fragility or other special conditions, we may revise the price, the method, or the expected completion time before proceeding.
Booking process starts when you provide the relevant details for the service requested, including the type of flooring or fabric, the approximate area or number of items, the property condition, and your preferred date and time. Any quotation given before attendance is based on the information you supply and is not a fixed offer unless expressly stated otherwise. Once you accept the quote and we confirm availability, a booking will be created. You are responsible for ensuring that all information provided is accurate and complete.
We may request additional information before confirming a booking, such as photos, access instructions, parking restrictions, known stains, previous cleaning attempts, or details of any special materials. If the condition of the items differs materially from the description provided, we reserve the right to adjust the quotation or to recommend an alternative treatment. By booking our Kingston Vale carpet cleaning service, you confirm that you are authorised to request the work at the premises and that you have permission to proceed where needed, for example from a landlord, managing agent, tenant, or other interested party.
Appointments are subject to technician availability and operational scheduling. We will use reasonable efforts to attend on the agreed date, but any time given is an estimate rather than a guaranteed arrival slot unless we have explicitly agreed a fixed appointment. Delays may occur because of traffic, weather, access restrictions, emergency call-outs, equipment issues or circumstances beyond our control. Where possible, we will notify you of significant delays and offer a revised time. You agree to provide reasonable access to the property, water, electricity and working space necessary to complete the work safely.
Payments are due in accordance with the price confirmed at the point of booking or as revised following inspection and agreement before the work starts. Unless otherwise stated, payment is required immediately upon completion of the service. We may accept card, bank transfer, cash or other approved methods, depending on the arrangement made in advance. Any invoice issued must be paid in full by the due date shown. If payment is not received, we may charge reasonable recovery costs permitted by law.
The price may include labour, equipment, standard cleaning solutions and agreed treatments, but it does not automatically include additional services that were not quoted for, such as moving heavy furniture, extensive stain removal, specialist deodorising, waste handling, or aftercare products. If extra work is required during the appointment, we will discuss the likely additional charge before carrying it out wherever reasonably possible. For avoidance of doubt, carpet cleaners Kingston Vale may refuse to perform any additional task if the customer does not agree to the revised fee.
Where a deposit has been requested to secure a booking, the deposit will be deducted from the final balance unless the booking is cancelled in breach of these terms. Deposits are used to reserve time and allocate equipment, and they may be non-refundable where cancellation is made too late or where the appointment becomes impossible because of customer default. Any promotional price, estimate or quotation is valid only for the period stated, or if no period is stated, for a reasonable time before it may be reviewed.
Cancellations and rescheduling by the customer must be made as soon as possible. If you need to change or cancel an appointment, please give reasonable notice so that the slot can be reallocated. Where cancellation is made with sufficient notice, we may offer an alternative appointment date. If cancellation occurs after we have already travelled to the property, prepared equipment, or begun the work, we may charge a call-out fee, a late cancellation fee, or the full price if the service cannot reasonably be rescheduled.
If you fail to provide access, if no one is present where attendance is required, or if the property is unsafe or unsuitable for work, this may be treated as a late cancellation or missed appointment. In such circumstances, we may retain any deposit and/or charge a reasonable fee for the wasted time and expense incurred. We are not responsible for consequential loss arising from a missed appointment where the failure was caused by inaccurate booking information, access failure, or other matters within your control. A carpet cleaning Kingston Vale booking may also be rescheduled by us where necessary for safety, weather, or operational reasons.
If we need to cancel or rearrange an appointment, we will try to give notice and offer a new date and time. We are not liable for any inconvenience caused by a change made for reasons beyond our control, including adverse weather, transport disruption, staff illness, supply issues, equipment failure, or legal compliance requirements. Our liability is limited to re-performing the affected service or refunding the amount paid for the cancelled portion, whichever is appropriate in the circumstances.
Liability and limitations apply to the extent permitted by law. We will carry out our services with reasonable care and skill, using methods and products we consider appropriate for the material being cleaned. However, cleaning results can vary depending on fabric type, age, wear, previous treatments, existing damage, colour fastness, underlying contamination and other factors outside our control. We cannot guarantee complete stain removal, colour restoration, shrinkage prevention, or that all odours will be eliminated. Some marks may be permanent or may reappear after drying.
You are responsible for informing us before work begins of any known issues affecting the items or premises, including delicate fibres, loose dye, unstable seams, underfloor heating, water sensitivity, fragile furniture, electrical hazards, or hidden defects. If you ask us to proceed against our recommendation, or if the risk arises because of information withheld by you, we will not be liable for resulting damage except where we have acted negligently or unlawfully. You should remove fragile or valuable items from the work area unless we have agreed in writing to handle them.
We do not accept liability for pre-existing damage, normal wear and tear, accidental marks that are reasonably unavoidable during cleaning, or damage caused by faulty installation, poor maintenance, or unsuitable materials. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to that, our total liability for any claim arising from a service is limited to the amount paid or payable for the specific service giving rise to the claim.
Waste regulations and environmental responsibilities are an important part of our operations. We will dispose of waste generated by our activities in a lawful and responsible manner, in line with applicable UK environmental and waste-handling requirements. This includes wastewater, debris, removed contaminants, and any other waste created by the service where we are responsible for its collection. We may use approved methods to minimise environmental impact and to manage waste safely.
You are responsible for the lawful disposal of any household waste, personal items, packaging, or non-cleaning refuse already present at the premises unless we have expressly agreed otherwise. If contaminated materials, sharp objects, hazardous substances, biohazards, or illegal waste are discovered, we may stop work and require you to arrange specialist removal or clearance. We are not obliged to handle any substance that we reasonably believe could pose a health, safety or regulatory risk. If such items interfere with the service, any resulting delay or cancellation may be charged to you.
Where any waste remains the customer’s responsibility, you must ensure that it is managed in accordance with the law and not mixed with waste that requires special treatment. You agree not to ask our staff to transport, conceal, or dispose of prohibited materials. If we reasonably believe a request would breach environmental, health and safety, or waste regulations, we may refuse it without penalty. Our duty is to perform cleaning services lawfully and professionally, and all parties must cooperate to support that obligation.
Customer responsibilities include preparing the premises so the service can be carried out safely and efficiently. This may involve moving small personal items, securing pets, ensuring reasonable access, and letting us know about any parking, building access or entry procedures in advance. Where furniture moving is not included in the booking, you must move heavy or sensitive items yourself unless we agree otherwise. Please ensure the property has adequate water and electricity supplies and that any alarms, locks or entry systems will not prevent access.
You must also provide accurate instructions and disclose anything likely to affect the cleaning process or the outcome. If the customer requests a specific product or method, we may decline if we believe it is unsuitable for the surface or could create risk. Our technicians may refuse to clean items that are excessively fragile, contaminated, unsafe, or beyond reasonable restoration. This helps protect both the property and the service standard expected from Kingston Vale Carpet Cleaners.
General provisions govern interpretation of these terms. If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right or remedy will operate as a waiver of that right or remedy. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless a different version is expressly agreed.
The contract between you and us is for the supply of services only, and no third party has any right to enforce these terms unless permitted by law. Any statements made during the booking process or by our technicians should be read together with these written terms, but if there is any conflict, these terms will prevail unless we agree a change in writing. We may subcontract parts of the service where necessary, while remaining responsible for the performance of the service in accordance with these terms.
Governing law These terms and any dispute or claim arising from or in connection with them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. If you are a business customer, you agree that any dispute will be handled in the courts of England and Wales. If any provision is unenforceable under applicable law, the rest of the agreement remains effective.
By proceeding with a booking, you confirm that you have read, understood and accepted these terms and conditions. These provisions are designed to protect both the customer and Kingston Vale Carpet Cleaners, while ensuring services are delivered fairly, safely and in line with applicable legal requirements. For any job-specific arrangement, the confirmed booking details and any written variation will form part of the agreement and may supplement these terms where appropriate.
